Warranty Policy

Pixie Mood offers a 90-Day limited warranty covering manufacturing defects only. Any damages resulting from misuse, abuse or from normal wear and tear, included that caused by airlines or other carriers are not covered under our policy. Defects may include:

  • Broken zipper or hardware
  • Stitching issues
  • Removable strap issues

If your claim falls within the warranty period, please fill out the 90-Day Limited Warranty Claim Form. Accepted warranty claims are eligible for a new product of equal or lesser value to the product under warranty. Only products purchased in the past 30 days directly from pixiemood.com are eligible for monetary refund. Please note that any products purchased at a discounted price are excluded from the warranty.

For items purchased from a retailer that is not PixieMood.com, please contact the retailer for their warranty policy. PixieMood.com will not exchange or accept products that are purchased from any retailers other than PixieMood.com