111 Esna Park
Unit 5, Markham, ON, L3R 1H2

Trade ONLY.  Not open to public

By Appointment Only
Business hours: Mon – Fri 10am – 6pm EST
Local: 905-604-2285
Toll-free: 1-888-882-2386
Toll-free Fax: 1-888-962-7122

Frequently Asked Questions

Frequently Asked Questions

We don’t use any animal skins or by-products to produce the bags.  We love animals and we believe fashion would be even more awesome without harming any animals.

We strive to provide a cruelty-free option to those who love fashion and fun accessories.

The type of vegan leather we use most often in our designs is called Polyurethane.

In addition to vegan leather, we are always on the hunt for new and innovative materials to be used in our designs.  Cork is one of the materials we often use in our designs.  Cork is 100% natural, biodegradable, which makes it environmentally friendly.

Cork comes from  Cork Oak trees.  When the cork reaches maturity, it begins to separate naturally from the tree

We visit our factories in Asia at least twice a year, to connect with the owners, and ensure that the quality of our products is being met.  These visits also help us to ensure that the working conditions of our workers are safe and up to our standards, which is very important to us.

You may find more information regarding our 90-Day Limited Warranty HERE.

You may find more information about Return and Exchanges HERE.



Send us an email

General inquiries:  info@pixiemood.com
Returns/Exchanges:  support@pixiemood.com
Wholesale inquiries:  sales@pixiemood.com

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